8 24 26 CONTENTS January/February 2024 | Vol. 50, No. 1 IN EVERY ISSUE 4 5 6 Straight Talk! President’s Message ISSA In Action! 24 Sustainability Reporting 26 Artifi cial Intelligence A CARFAX for the cleaning industry. How AI could prevent problems in your warehouse. How to update your hiring techniques. What does the future hold for you? FEATURES 8 A new venue and more show features are the recipe for success. 28 Attracting Younger Sales Talent 30 Technology and Building Service Contracting 32 The Science of Alcohol-Based Hand Sanitizers and Norovirus An analysis of a type of product most use to protect themselves. AFFLINK is linking the past, present, and future of the industry. Behind the Scenes at ISSA Show 11 ISSA 2023 Achievement Award Recipients Recognizing cleaning industry professionals who have championed the industry. ISSA partners with two universities to create healthy buildings and healthy people. Solutions to increase productivity and enhance cleaning. A valuable tool driving sustainability and improving building operations. 14 Making Safer Choices 34 Member Spotlight 18 Facility Productivity Strategies: UNLEASHED! 20 Leveraging AI for Facility Maintenance Services AD INDEX Advertiser Page Ex-Cell Kaiser, LLC .......................................................................... 36 INNOVA NANOJET ............................................................................ 1 R.J. Schinner Co. Inc. .....................................Inside Front Cover Spartan Chemical Co. Inc. ......................................... Back Cover Zephyr Manufacturing Co. Inc. ..................................................22 INSTAGRAM @issaworldwide LINKEDIN issaworldwide EMAIL THE EDITOR jeff cross@issa.com VISIT US ONLINE ISSA.com LIKE US ON FACEBOOK @issaworldwide FOLLOW US ON TWITTER @ISSAworldwide ISSA Today is published six ti mes per year by ISSA ® , 10275 W. Higgins Road, Suite 280, Rosemont, IL 60018, USA. 800-225-4772 (North America) or 847-982-0800; digital editi on, issa.com/magazine. ISSA ® is a registered trademark of ISSA. All images within this publicati on are credited to Gett y Images unless otherwise noted. 2 ISSA Today | January/February 2024