32 28 36 CONTENTS May/June 2023 | Vol. 49, No. 3 IN EVERY ISSUE 4 6 8 10 Straight Talk! President’s Message Members Making Headlines ISSA Insights 36 Making an Educated Commitment to Sustainability School services provider prioritizes solutions that protect the environment. 40 Win More Business with Better Proposals Tailor them to the needs of your clients. FEATURES 12 The Power of Women 22 The Hygieia Journey 28 Germs in Buildings An industry made stronger by women in leadership. 42 Member Spotlight Colker Janitorial Supplies is a success due to the ingenuity of one woman. From inception and moving forward. YOUR ISSA 44 Advocacy 48 Residential Connection We need to know why, when, and how. 32 Embracing Disruption The potential of robotic automation and augmented reality in facility management. 50 Worldwide 52 Welcome, New Members! VISIT US ONLINE ISSA.com LIKE US ON FACEBOOK @issaworldwide FOLLOW US ON TWITTER @ISSAworldwide INSTAGRAM @issaworldwide LINKEDIN issaworldwide EMAIL THE EDITOR jeff cross@issa.com ISSA Today is published six ti mes per year by ISSA ® , 10275 W. Higgins Road, Suite 280, Rosemont, IL 60018, USA. 800-225-4772 (North America) or 847-982-0800; digital editi on, www.issa.com/magazine. ISSA ® is a registered trademark of ISSA. All images within this publicati on are credited to Gett y Images unless otherwise noted. 2 ISSA Today | May/June 2023